Shipping Information

Thank you for shopping with us! Please review our shipping policies before placing your order:

• Processing Time
  Every necklace is made especially for you with care and attention to detail. Because of this, creation typically takes 2–3 weeks before your piece ships. During holidays or high-volume periods, processing may take longer.

• Shipping Methods
  We ship via trusted carriers such as USPS, UPS, or FedEx. Delivery times vary depending on your location and the carrier’s schedule.

• Tracking
  Once your order has shipped, you will receive a tracking number via email. Please allow up to 72 hours for tracking updates to appear.

• Lost or Delayed Packages
  We are not liable for items lost, stolen, or delayed in transit once they have been handed over to the shipping carrier. Responsibility for delivery rests with the carrier.

  • If your package is marked as "delivered" but you cannot locate it, please contact the carrier directly.

  • We recommend checking with neighbors, household members, or your local post office.

• Incorrect Addresses
  Please ensure your shipping address is correct at checkout. We are not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

• Damaged Items
  If your item arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging. We will work with you to resolve the issue.